Q. What are the advantages of staying at The Madison rather than a hotel?
A. We provide a similar amenity package as a hotel, but with the privacy of an apartment. Further, our standard unit includes kitchen facilities that most hotel rooms do not.

Q. What is the shortest length of stay I can reserve for?
A. The minimum stay is 30 days.

Q. What is included in the apartment rent?
A. For guests renting one of our Serviced Apartments, twice monthly housekeeping and linen refreshment, all utilities (heating, air-conditioning, electricity), high speed internet & cable TV, and fitness club membership. See 'Rate Plans' to learn more.

A. Our standard Monthly Rates are based on the following maximum occupancy for each unit type:

A. The kitchens are fully equipped with fridge, mini-convection oven, hotplate, and microwave oven. All dishware cutlery and cooking accessories are provided. Bedrooms and baths are supplied with linens and towels. There is a broadband internet connection, flat panel LCD television, blow dryer, iron and ironing board. See 'Amenties' to learn more.

Q. Are there laundry facilities?
A. Yes, there are both ensuite and also community laundry facilities onsite, depending upon the unit type.

Q. Is there housekeeping service?
A. For guests renting one of our Serviced Apartments, housekeeping is undertaken two times per month (middle and end) of your stay with us and is included at no additional charge. Should you desire more frequent housekeeping service, let us know and we can connect you to our housekeeping service to see how we can accommodate your needs. One thing is certain, our housekeeping is remarkable and will exceed your expectations!

Q. Are pets allowed?
A. We accept pets on a selective basis. A non-refundable pet deposit of $300.00 - $500.00 per pet applies, the level is dependent upon the breed of the pet, the unit type, and the length of your stay.

Q. What time is move in?
A. Move in time is after 3 p.m. If you need to make special arrangements, please call Guest Services at 210.544.5416, x202.

Q. How may I pay for my reservation?
A. Personal checks, e-Checks/EFT, cash, money orders, wire transfers, as well as major credit cards such as American Express, Mastercard, and VISA are accepted, as well as Paypal. Corporate accounts may establish direct billing procedures. Note that credit cards and Paypal payment options will have an additional 5% convenience fee added to the monthly rental charges to cover our processing costs. See 'Rate Plans' to learn more.

Q. Is parking available?
A. Yes there is ample, FREE parking on the street in front of our buildings which is available on a first come, first served basis.

Q. Do you have fitness facilities?
A. Yes we do! We have arranged access for all our guests to a professional fitness facility, which is conveniently located just around the corner from our property. It is available 24/7 on a 'members only' basis. See 'Facilities' to learn more.

Q. How do I make a reservation?
A. Call us at +1.210.544.5416. You can also contact us by email and request that we forward our booking forms. Once we receive the executed forms and the first month rental amount, we take the unit off of our 'available' list to ensure that it will be ready when you arrive.